Refund & Return Policy
Last updated: January 2026
Thank you for shopping BrightLeaf. We put a lot of care into every case of sparkling tea we send out. Please review the policy below so you know what to expect if something arrives damaged or incorrect.
1. Eligibility
Due to the nature of beverages and consumable goods, we do not accept returns once an order has shipped. However, if your order arrives damaged, defective, or incorrect, we’ll make it right.
Please contact us within 14 days of delivery and include your order number and clear photos of:
- The damaged item(s)
- The shipping box and packaging
- The shipping label (if visible)
2. Refunds or Replacements
Once your claim is reviewed and verified, we may offer a replacement or a refund to your original payment method, at our discretion.
- Approved refunds are typically processed within 7–10 business days.
3. Reporting Procedure
To submit a claim, email us with the subject line: Order Issue – [Your Order #]. Please include:
- Your order number
- Photos of the issue (product + packaging)
- A brief description of what went wrong
4. Non-Eligible Situations
- Requests submitted more than 14 days after delivery
- Items that have been opened or consumed
- Preference-based requests (e.g., taste, flavor expectations, or “changed my mind”)
5. Shipping Scope
We currently ship within the United States. Shipping availability, rates, and timelines may vary based on location and carrier service.
6. Changes to This Policy
We may update this policy from time to time. The “Last updated” date above reflects the most recent version.
7. Contact
Questions about an order? Reach out to us at drink@brightleafteas.com.